Frequently asked questions

Yes. Get in touch, and we’ll start with a conversation, often followed by a site assessment. Based on your building and how it is used, we’ll then propose a solution tailored to your needs.

As a general rule, N3 Zones should be replaced after no more than 60 months. N3 and NAAF have established this interval to provide a good balance between functionality, hygiene and predictability.

Yes. N3 Zones work well with underfloor heating, which can also help the zones dry faster. The solution is designed to perform well in buildings with heated floors.

It is a powerful machine with a rotating brush that deep-cleans the zone and lifts dirt trapped deep in the fibres. In simple terms, it cleans more thoroughly than a regular vacuum cleaner and delivers better results in entrance zones exposed to heavy foot traffic.

N3 Zones are designed to capture salt, sand and grit before they are tracked further into the building. The particles collect in the zone and are removed using the recommended cleaning equipment and procedures. This helps keep dirt and debris contained in the entrance area.

Stains can usually be removed with warm water and, if needed, a mild cleaning agent. Use a cloth, sponge or brush, just as you would on other types of flooring. If you are unsure which method to use, refer to the relevant manual or cleaning instructions.

Water collected in N3 Zones drains into the base layer, where it gradually evaporates. Drying time depends on factors such as ventilation, temperature and indoor humidity. Good ventilation and moderate temperatures help the zones dry faster. Following the recommended maintenance procedures also helps ensure optimal performance and effective drying.

Usually not. N3 Zones are designed to dry at room temperature, and with the right cleaning procedures, moisture can be managed without specialist equipment.

N3 Zones do not become wet in the same way as conventional textile mats. The fibres are fully synthetic and do not absorb water like many natural materials. Much of the moisture drains down into the base layer, so the surface may feel slightly damp without necessarily making people's feet wet during normal foot traffic.

N3 Zones are designed to minimise the accumulation of dirt and moisture, helping reduce the risk of bacterial growth. The fibres in the zones are made of polyamide, which does not absorb water in the same way as natural fibres. Instead, moisture drains down into the backing rather than remaining on the surface, reducing the conditions that can contribute to bacterial growth. Regular cleaning and maintenance are important to keep N3 Zones hygienic and effective.

N3 Zones is not an ordinary mat, but an entrance system with unique properties designed to capture as much dirt and water as possible before they are tracked into the building. The solution was developed in collaboration with NAAF to help create a cleaner indoor environment and reduce the amount of dirt brought into areas used by children and staff.

You can add multiple users to the portal, allowing operations staff, the Cleaning Manager and other relevant people to monitor and follow up on activities. Access permissions can be tailored to each user's needs.

Contact N3, and we will help you find the correct replacement. Using the right adapter is important to ensure reliable operation.

Contact N3 as soon as possible. If possible, provide details about the sensor and its location to help us resolve the issue quickly.

The BLE sensor sends data through the Connector when it is within range. If the connection is lost, the data is transmitted once the connection is restored.

Yes. Sensors can store data temporarily while offline and transmit it once the connection is restored. How long data can be stored depends on the sensor type and configuration.

The LED light indicates the power and battery status, as well as data transmission. If the light continues to indicate an issue, check that all connections are secure and contact N3 support for assistance.

This can happen when the same machine is used to clean several zones during the same cleaning round. If the time between zones is short, they may be recorded with the same or very similar finish times.

“Finish time” shows when a sensor detects that a machine has completed an activity and the data has been sent to the portal. It provides a clear overview of when the area was last cleaned.

The N3 Smart Portal gives you an overview of data from sensors and machines across your facilities. You can monitor their status, generate reports and receive alerts when issues arise.

Data helps focus cleaning efforts where they are actually needed, while avoiding unnecessary cleaning in areas that are already clean and well maintained. This improves cleaning quality, makes better use of resources and allows for greater flexibility in daily operations. In short, less reliance on fixed schedules and more cleaning based on actual needs.

Both. The client and Cleaning Manager use N3 Smart to monitor operations and access documentation, while cleaning staff can use it to work more efficiently. They can see what actually needs cleaning and focus their time where it makes the biggest difference.

Getting started with N3 Smart is straightforward. We help you set up user access and configure the system, provide a brief introduction for the person responsible or the person ordering the service on what information is available and how to follow up, and review practical routines with the cleaning team. The goal is to make N3 Smart easy to use, without turning it into another reporting project.

Yes. Together with Datec, the company behind Clean Pilot, N3 is working to bring technology and cleaning management closer together. The goal is to make data from equipment and operations, collected through machine sensors in N3 Smart, available directly in Clean Pilot for planning, monitoring and quality management. The aim is not to add more systems, but to make everyday work easier and more seamless for cleaning staff and Cleaning Managers.

Yes. N3 Smart can be expanded with sensors where relevant, giving you better data for decision-making and enabling more targeted operational measures.

Yes, N3 Smart makes it easy to share reports and non-conformities internally, for example, within a municipality. Reports can be shared with relevant stakeholders to provide an overview of the current situation and any identified needs. This also makes it easier to document whether cleaning procedures are being followed and supports better collaboration across the organisation.

The N3 Smart Portal is updated in real time, making data available as soon as it is recorded. This allows users to monitor cleaning activities and the status of machines and equipment, helping them make decisions based on the latest information.

Yes. Alerts can be set up to notify the Cleaning Manager and/or cleaning staff when follow-up or an inspection is needed, or when planned cleaning routines have not been completed.

Yes. N3 Smart allows you to compare planned machine operating time with actual usage and identify deviations by building or area. This makes it easier to adjust routines and ensure consistent cleaning quality.

N3 Smart provides an overview of cleaning activities, showing which areas have been cleaned and which still require attention. This makes it easier to identify outstanding tasks and follow up on cleaning routines. Users can also receive alerts when planned cleaning has not been completed, helping maintain oversight and ensure consistent quality.

N3 Smart gives you visibility, documentation and control over your cleaning operations. You can monitor cleaning quality in entrance areas, check whether routines are being followed and use data to focus efforts where they are actually needed. You also get a clearer overview of how your equipment and machines are being used, how often they are in operation and whether usage matches the actual need. N3 Smart can also be expanded with additional sensors, for example to monitor indoor climate and air quality, providing further insight into your facilities.

No. N3 Ready is designed to support cleaning staff by freeing up time for tasks that require human judgement and attention to detail. This helps improve the overall cleaning quality.

We start with a brief assessment of your facility and requirements, followed by setting up routes and cleaning schedules. We also provide simple training on how to start the robot, empty it and carry out daily checks.

Start by scheduling the robot to operate when foot traffic is low and clearly defining the areas where it should work. Establish simple routines for monitoring the robot and handling any stops or interruptions. We also recommend informing employees and other occupants about when and where the robot will operate, helping create a safe and predictable environment.

It is compact and easy to manoeuvre in narrow spaces. It can clean areas as narrow as approximately 38 cm.

Yes. If you have N3 Zones, N3 Ready can be configured to clean them automatically. This helps keep entrances cleaner and reduces the amount of dirt tracked further into the building.

Yes. N3 Ready uses approximately 50 W in Eco mode, making it an energy-efficient option for many types of facilities.

2 litres.

N3 Ready can operate for up to 5 hours per battery, depending on the operating mode and conditions. The batteries are replaceable, allowing cleaning to continue with minimal downtime.

N3 Ready was originally developed for hotels but has since been adapted for use in a wider range of environments. It is well suited to hospitals, preschools, nurseries, schools, offices and other facilities where hygiene, efficiency and quiet operation are important.

N3 Ready can clean both hard floors, such as tiles, vinyl and linoleum, and softer surfaces, such as carpets. Its floating main brush maintains consistent contact with the floor and adapts to uneven surfaces.

N3 Ready is a cleaning robot designed to work alongside cleaning staff, taking care of routine cleaning tasks and freeing up time for work that requires human attention. It supports the cleaning team without replacing people.